Fulfillment Policy
This policy explains how Lucalvry LLC, the company that owns and operates Search Revenue Lab, 30 N Gould St Ste R, Sheridan, WY 82801-6317, United States ("we", "us"), delivers what we offer. It forms part of our Terms of Service. Items marked "default" apply unless your proposal says otherwise.
1. What we provide
- Free training: an online video training, delivered digitally.
- Strategy call: a free video call for qualified applicants, booked online.
- Paid engagements: SEO and search growth services, agreed in a written proposal or service agreement.
Everything is delivered online. We don't ship physical goods.
2. Delivery of the free training
After you register, you get access straight away on screen, and a link is sent to the email you gave us. Access lasts 7 days from registration. If the email doesn't arrive within 15 minutes, check your spam folder, then contact support@searchrevenuelab.xyz and we'll resend it.
3. Strategy calls
Once you book, you receive a confirmation email with the date, time (shown in your time zone) and video link. You can reschedule or cancel through that email, ideally at least 24 hours in advance (default). If you miss a call without notice, we may decline to rebook it.
4. Paid engagements
Scope, deliverables, fees, timelines and reporting are set out in your proposal or service agreement. Defaults:
- Onboarding starts within 5 business days of signed agreement and first payment (default).
- Fees are billed monthly in advance; engagements run month to month after any agreed minimum term.
- You can end an engagement with 30 days' written notice to support@searchrevenuelab.xyz (default).
5. Service levels and communication
We work Monday to Friday, excluding public holidays. Communication runs by email at support@searchrevenuelab.xyz and any shared channel agreed in your proposal. We aim to reply within 2 business days (default) and provide progress reporting at the frequency in your proposal (monthly if none is stated).
6. Deliverables, acceptance and revisions
When we deliver a defined deliverable, you have 5 business days (default) to review it and tell us of anything that doesn't match the agreed scope. If we hear nothing, the deliverable is treated as accepted. Each deliverable includes up to 2 revision rounds (default) within the original scope. Requests outside scope are quoted separately.
7. Pauses
You may ask to pause an engagement with written notice before the next billing date. During an agreed pause, billing is paused and work stops; any minimum term is extended by the pause length. Pauses longer than 60 days (default) may require re-onboarding, and restart dates depend on our availability.
8. Your responsibilities
We rely on you to give accurate information, timely access to your website, analytics and other accounts, and feedback or approvals when requested. Delays on your side may delay delivery and do not pause billing unless a pause is agreed.
9. Refunds
The training and strategy calls are free, so no refund applies. For paid engagements, fees cover work already scheduled and are not refundable once that work has started, except where your agreement says otherwise or the law requires it. If we fail to deliver what we agreed and don't fix it within a reasonable time after you tell us, we will refund the affected portion.
10. Chargebacks and payment disputes
If you have a billing concern, please contact us first so we can fix it quickly. If you file a chargeback for fees owed under a valid agreement, we may pause work until it is resolved and provide evidence of the work delivered to your payment provider. Fees and costs from unjustified chargebacks may be charged back to you where the law allows.
11. Taxes and currency
Prices and invoices are in US dollars (USD). Fees exclude taxes; you pay any applicable sales tax, VAT, GST or similar, and any bank or currency conversion fees on your side.
12. When an engagement ends
We hand over final deliverables that have been paid for. We remove our access to your accounts, and you should revoke any access you granted. You keep ownership of your accounts, website and data. We keep client data only as described in our Privacy Policy, and delete or return your confidential materials on request, except records we must keep by law.
13. Results
Search results depend on many factors outside our control, including search engine and AI platform changes, competition and your own actions. We don't guarantee specific rankings, traffic, leads or revenue.
14. Force majeure and order of precedence
We are not responsible for delays caused by events beyond reasonable control, such as platform outages, natural disasters or government action; timelines move by the length of the delay. If documents conflict, your proposal applies first, then the Terms of Service, then this policy.
15. EU and UK cancellation rights
Our services are designed for businesses, so this right usually won't apply. If you buy as a consumer in the EU or UK, you have 14 days from the date the contract is made to cancel without giving a reason. To cancel, send a clear statement to support@searchrevenuelab.xyz, for example using the form below. If you asked us to start work within the 14 days, you pay for work done up to the time you cancel, and you lose the right to cancel once the service is fully performed. We refund any amount due within 14 days of receiving your notice, using the original payment method.
Model withdrawal form
To: Lucalvry LLC (Search Revenue Lab), 30 N Gould St Ste R, Sheridan, WY 82801-6317, United States, support@searchrevenuelab.xyz
I hereby give notice that I withdraw from my contract for the provision of the following service: ______
Ordered on: ______
Name of consumer: ______
Address of consumer: ______
Signature (only if sent on paper): ______
Date: ______
16. Contact and complaints
Questions or concerns about delivery: support@searchrevenuelab.xyz. We aim to reply within 2 business days (default) and to resolve complaints within 14 days. This does not affect any statutory rights you have.